Xero COVID -19 support

Jun 29, 2020

These are challenging times for everyone. Our purpose is to make life better for small businesses and during these times. 

Millions of customers rely on Xero every day to help run their businesses online, and along with many other accountants up and down the country, we are working hard to ensure that you are supported with Xero, ensuring our customers have access to their financial information at any time.Our customers are at the heart of everything we do, so we are actively listening and responding to the shifting nature of COVID-19. We have no doubt the situation will continue to change, but we wanted to share the plans Xero have in place to ensure we continue to provide you with a seamless experience and the support you need and expect from us.

Latest COVID-19 News from Xero...

We are here to support youAs a cloud-based business, Xero are fortunate to have a suite of tools that keep our business operating smoothly, no matter where our customers are. In addition, cloud platforms have built-in features that offer flexibility and allow users to work from anywhere. This also means you will be able to access our customer support team through Xero Central – our one-stop shop to ask a question, get educated on thousands of Xero features and engage with our community. It is always online, and available 24 hours a day, 7 days a week.And if you need additional customer support, we have eight customer service sites located in five countries around the world – allowing us to maintain 24×7 global coverage.

Supporting our people and communities

Since the outbreak of COVID-19, our priority has been to ensure we’re taking care of the health, safety and wellbeing of our employees and customer community.We have stepped up measures in some of our global offices where the local advice has reflected a need to take greater precautionary measures. This includes supporting our people in those locations to work from home, reducing in-person meetings and restricting non-business critical travel.We’re also supporting anyone who has concerns for their health and wellbeing, ensuring these people have the ability to work from home, with access to our employee assistance programs if they need a little extra support.

Your business continuity is important

Many of our customers are already thinking about business continuity planning. If you are looking at ways that your business can be equipped, we have put together bite-sized webinars – ‘Minimize business disruption with cloud technology from Xero’ to ensure your business is equipped with all the tools needed to empower your staff to work flexibly, as well as ‘10 tools to support your accounting practice’s business continuity planning’ that can be easily actioned. At times of uncertainty it’s timely to be reminded of cash flow, so our guide to prepare a cash flow forecastand cash flow advisory guide may help.

‘Always on’ Xero and our platform strength

Like all global companies, we have a robust business continuity plan to keep our platform online, and essential teams like our customer support, technology and product teams want to maintain a seamless ‘always on’ experience. We have undertaken considerable planning and testing to ensure we can continue to deliver the same level of service excellence to our customers.With regards to our platform – it lives in the cloud and is supported by a globally based technical team with failovers, including a system of support coverage should we go offline, with built in resourcing. We’ve also been working with many of our external technical service providers, such as our cloud infrastructure vendors, to ensure they too, can continue to deliver to us.The Business Hut Ltd continue to monitor the development of COVID-19. As always, we’re here to answer any questions and support you throughout. Please don’t hesitate to contact the team if you would like to discuss anything with regards to COVID-19 support on 01858 289189.We urge you all to look after yourselves, your families, colleagues and friends in what we know, is an unsettling time.We will adhere to guidance by local, national and international authorities as part of our commitment to minimise the risk to our staff, clients, visitors and the wider community.

Thanks for stopping by, 

The Business Hut Team 

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